Refund policy

RETURN AND REFUND POLICY

Thank you for shopping with Belle’s Pink Thoughts. Please review this policy carefully before placing an order.

RETURNS AND EXCHANGES

Because many of our physical products are handmade, made to order, or produced specifically after an order is placed, we do not accept general returns or exchanges for change of mind, accidental orders, or the selection of an incorrect size, color, design, or product.

Please carefully review all product descriptions, measurements, sizing information, colors, and order details before completing your purchase.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

Please inspect your order immediately upon delivery. If an item arrives damaged, defective, misprinted, or different from what you ordered, contact us at info@bellespinkthoughts.com within 7 calendar days of the carrier-confirmed delivery date.

Claims submitted after this seven-day reporting period may not be eligible for a replacement, store credit, or refund, except when otherwise required by applicable law.

Please include:

• Your order number
• A description of the problem
• Clear photographs showing the complete item and the issue
• Photographs of the shipping packaging and label, when applicable

Do not discard, use, alter, wash, or dispose of the product or its packaging until your claim has been reviewed.

Submitting a claim does not automatically guarantee a replacement, store credit, or refund. After reviewing the information provided, we will determine the appropriate resolution based on the circumstances. A return may not be required for an approved damaged, defective, misprinted, or incorrect item.

DIGITAL PRODUCTS

Digital downloads are nonreturnable, nonexchangeable, and nonrefundable because customers receive access to the files after purchase.

If you receive the wrong file, experience a corrupted file, or cannot access your purchase, contact us at info@bellespinkthoughts.com with your order number. We will help correct the file or access problem.

CANCELLATIONS

If you need to request a cancellation, contact us immediately at info@bellespinkthoughts.com with your order number.

Cancellation requests are not guaranteed. Production, order processing, fulfillment, or digital delivery may begin shortly after an order is placed.

Once production or fulfillment has started, an order has shipped, or a digital product has been delivered or accessed, the order cannot be canceled.

SHIPPING ADDRESS CHANGES

Please review your shipping address carefully before completing your purchase.

If you need to change the address for a made-to-order product, contact us immediately at info@bellespinkthoughts.comwith your order number and the complete corrected address.

Address-change requests are not guaranteed because production and fulfillment may begin shortly after an order is placed. Once an order has shipped or is in transit, the shipping address cannot be changed.

Belle’s Pink Thoughts is not responsible for delivery problems caused by an incorrect or incomplete address entered by the customer at checkout. If an order is returned because of an address error, additional shipping or replacement charges may apply.

SHIPPING-CARRIER DELAYS AND DELIVERY ISSUES

Once an order has been accepted by the shipping carrier, the carrier controls its transportation and delivery. Belle’s Pink Thoughts has no control over carrier delays, service interruptions, weather-related delays, missed tracking scans, delivery attempts, or delivery schedules. Estimated delivery dates are not guaranteed.

Customers should contact the shipping carrier directly regarding delays, delivery attempts, tracking updates, or packages marked as delivered. Please provide the carrier with your tracking number when requesting assistance.

Belle’s Pink Thoughts is not responsible for packages that are stolen, misplaced, lost, or damaged after the carrier confirms successful delivery to the address provided at checkout.

If tracking shows that your package was delivered but you cannot find it, please check your mailbox, delivery area, household members, neighbors, building staff, and package lockers. If the package is still missing, contact the shipping carrier directly using your tracking number.

LOST-IN-TRANSIT CLAIMS

If the shipping carrier confirms that a package was lost in transit, contact us at info@bellespinkthoughts.com within 7 calendar days of receiving the carrier’s confirmation.

Please include:

• Your order number
• Your tracking number
• Written documentation or claim information from the shipping carrier confirming the loss

Submitting documentation does not automatically guarantee a replacement or refund. We will review the information provided and determine the appropriate resolution based on the circumstances.

For an order that arrives damaged, defective, misprinted, or incorrect, the claim must be submitted within 7 calendar days of the carrier-confirmed delivery date, as stated in the “Damaged, Defective, Misprinted, or Incorrect Items” section above.

SALE ITEMS AND GIFT CARDS

Sale items, clearance items, and gift cards are nonreturnable and nonrefundable, except when required by applicable law or when a physical item qualifies under the damaged, defective, misprinted, or incorrect-item terms stated in this policy.

Any qualifying claim involving a sale or clearance item must be reported within 7 calendar days of the carrier-confirmed delivery date.

APPROVED REFUNDS

If a refund is approved, it will be issued to the original payment method. Processing times vary depending on the customer’s bank or payment provider.

Original shipping charges are nonrefundable unless the approved refund results from an item that arrived damaged, defective, misprinted, or incorrect.

Belle’s Pink Thoughts is not responsible for delays caused by a bank, card issuer, or payment provider after a refund has been issued.

INTERNATIONAL ORDERS AND STATUTORY RIGHTS

International customers are responsible for reviewing and paying any applicable customs duties, taxes, import fees, or other charges required by their destination country.

Delivery times for international orders may be affected by customs processing, local carriers, weather, or other circumstances outside the control of Belle’s Pink Thoughts.

Nothing in this policy limits any consumer rights that cannot legally be excluded. When applicable law provides a mandatory cancellation, return, replacement, or refund right, Belle’s Pink Thoughts will honor that requirement. Certain legal exceptions may apply to personalized goods, custom-made goods, and digital content.

For questions about an order, cancellation request, damaged item, delivery issue, or refund, contact:

Belle’s Pink Thoughts
Email: info@bellespinkthoughts.com