Shipping policy

SHIPPING POLICY

Thank you for shopping with Belle’s Pink Thoughts. Please review this policy before placing your order.

PROCESSING TIMES

Handmade products are generally prepared for shipment within 2–5 business days.

Made-to-order products generally require 2–7 business days for production before shipping. Some specialty or personalized products may require additional processing time. Any different processing estimate will be stated on the applicable product page.

Business days do not include weekends or holidays. Processing times are estimates and may be extended during holidays, high-volume periods, or because of product availability.

Shipping-transit time begins after an order has completed processing and has been accepted by the shipping carrier.

ESTIMATED SHIPPING TIMES

Estimated shipping times after an order is dispatched are generally:

• United States: 2–8 business days
• International destinations: 10–30 business days

These estimates do not include production or processing time.

Delivery times may vary according to the product, shipping method, destination, customs processing, weather, carrier delays, and other circumstances outside our control. Estimated delivery dates are not guaranteed.

SHIPPING RATES

Shipping charges are calculated and displayed at checkout based on the products ordered, shipping destination, and available shipping method.

Customers are responsible for reviewing and accepting all shipping charges before completing their purchase.

MULTIPLE PACKAGES

Products in the same order may be prepared or shipped from different locations. As a result, an order may arrive in more than one package and at different times.

Separate tracking information may be provided for each package. Customers will not be charged additional shipping after checkout solely because an order is divided into multiple shipments.

ORDER TRACKING

When tracking information is available, it will be sent to the email address provided at checkout.

Tracking information may take time to update after a shipping label is created. A shipping-label notification does not necessarily mean that the carrier has already received or scanned the package.

SHIPPING-ADDRESS CHANGES

Please carefully review your name, shipping address, apartment or unit number, postal code, and other delivery information before completing your purchase.

If you need to request an address change for an order that has not entered production or fulfillment, contact us immediately at info@bellespinkthoughts.com with your order number and complete corrected address.

Address-change requests are not guaranteed because production and fulfillment may begin shortly after an order is placed.

Once an order has shipped or is in transit, the shipping address cannot be changed.

Belle’s Pink Thoughts is not responsible for delivery problems caused by an incorrect or incomplete address entered by the customer at checkout. If an order is returned because of an address error, additional shipping or replacement charges may apply.

CARRIER DELAYS AND DELIVERY ISSUES

Once an order has been accepted by the shipping carrier, the carrier controls its transportation and delivery.

Belle’s Pink Thoughts has no control over carrier delays, service interruptions, weather-related delays, missed tracking scans, delivery attempts, customs delays, or delivery schedules.

Customers should contact the shipping carrier directly regarding delays, tracking updates, delivery attempts, or packages marked as delivered. Please provide the carrier with your tracking number when requesting assistance.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot find it, please check your mailbox, delivery area, household members, neighbors, building staff, and package lockers.

If the package is still missing, contact the shipping carrier directly using your tracking number.

Belle’s Pink Thoughts is not responsible for packages that are stolen, misplaced, lost, or damaged after the carrier confirms successful delivery to the address provided at checkout.

LOST-IN-TRANSIT CLAIMS

If the shipping carrier confirms that a package was lost in transit, contact us at info@bellespinkthoughts.com within 7 calendar days of receiving the carrier’s confirmation.

Please include:

• Your order number
• Your tracking number
• Written documentation or claim information from the shipping carrier confirming the loss

Submitting documentation does not automatically guarantee a replacement or refund. We will review the information provided and determine the appropriate resolution based on the circumstances.

DAMAGED PACKAGES OR INCORRECT ITEMS

If an item arrives damaged, defective, misprinted, or different from what you ordered, contact us at info@bellespinkthoughts.com within 7 calendar days of the carrier-confirmed delivery date.

Please include your order number, a description of the problem, clear photographs of the complete item and issue, and photographs of the shipping packaging and label when applicable.

Please do not discard, use, alter, wash, or dispose of the product or packaging until the claim has been reviewed.

INTERNATIONAL SHIPPING

International shipping availability depends on the product and destination. Available shipping options will be displayed at checkout.

International customers are responsible for reviewing and paying any customs duties, import taxes, fees, or other charges required by the destination country.

Customs processing may delay delivery. Belle’s Pink Thoughts does not control customs inspections, processing times, charges, or local delivery-carrier operations.

An international order may be returned if customs charges are unpaid or delivery cannot be completed. Additional shipping or replacement charges may apply when legally permitted.

For questions about processing, shipping, tracking, or delivery, contact:

Belle’s Pink Thoughts
Email: info@bellespinkthoughts.com